The "site" or "website" referred to is veloxserv.co.uk
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
1. Information that you provide to us voluntarily.
We collect personal data when you voluntarily sign up to our email list through our ‘Receive updates about VeloxServ’s form on this website. We also collect relevant personal data required to render the services requested upon signup and/or purchase.
The data collected is used for the purpose of informing you by email about any future promotions we may be running (so long as consent for marketing has been given) and in order to render services (if purchased).
The lawful basis on which we collect email data under GDPR is for the legitimate interest of direct marketing and rendering services. The term ‘direct marketing’ is a term that includes email campaigns. You are able to withdraw consent for marketing emails and unsubscribe at any time using the link in the footer of the email. It is not possible to opt-out of receiving emails that are directly related to services we are providing; This includes but is not limited to messages concerning billing, acceptable usage and renewal notifications.
Persons under the age of 18 must not submit personal data without the consent of an adult.
2. Information that we collect through your use of the site.
Through our use of cookies and log files, we collect personal information and other information regarding your mobile device or the computer hardware and software used to access the Site. This includes, but may not be limited to the following:
- browser type
- device type
- operating system
- approximate location (e.g. London)
- access times and dates
- referring website addresses
We use Google Analytics cookies. Please refer to our Cookie Policy below for more information.
We will not process your data for any purpose other than the purposes stated in this privacy policy.
HOW WE USE YOUR DATA
We use your personal data in order to render services ordered to the best of our ability and where consent has been expressly given, as part of email marketing campaigns. Consent for the latter may be withdrawn at any time.
We may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by us and our trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with us and such affiliates, independent contractors and business partners.
At no time will any of your personal data ever be sold to any other entity. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgment, we are obligated to do so under applicable laws.
WHO WE SHARE YOUR DATA WITH
Our customer database is maintained on VeloxServ owned hardware in a UK Based datacenter. A subset of this information is also shared with ClearBooks, who provide our accounting software. Our email list is stored in email service provider Mailchimp, and we use their software to send emails to our mailing list. Their data centres are certified with the EU-US Privacy Shield Framework.
HOW LONG WE RETAIN YOUR DATA
We retain mailing list data for as long as you remain a member of our mailing list. You can unsubscribe at any time using the link in the footer of the email. Our accounting records are retained for a period no shorter than seven years after the close of a given accounting year.
HOW WE PROTECT YOUR DATA
We have employed extensive security measures to protect the data we store and have a policy of continuous security review. Use of SSH key pairs (or expiring, strong passwords where SSH keys aren't applicable), access logging, multi-factor authentication and IP/location restriction all form part of our baseline security policy.
THIRD PARTY LINKS
When you use a link to visit a third party website this privacy policy no longer applied. We do not monitor, control or endorse the privacy policies of any third parties.
COOKIE POLICY
HOW WE USE COOKIES
We use Google Analytics cookies which, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our Website and which parts of our Website are most popular. This helps us gather feedback so that we can improve our Website and better serve our users. We also make use of the Tawk.to live chat platform, which uses its own cookies for user identification and visitor tracking. We do not store any personal information that you provide to us in a cookie.
BLOCKING OUR USE OF COOKIES
You can block our use of cookies by activating the settings in your browser, although this will impact your ability to be able to purchase and manage your services with us. Please visit All About Cookies where you can find comprehensive information on cookie management and blocking for a wide variety of browsers and for more information about what cookies are.
CONTACT INFORMATION
To contact us about your privacy, please email support@veloxserv.co.uk
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect any changes to our use of your personal information. We also may make changes as required to comply with changes in applicable law or regulatory requirements.
This privacy policy was last updated February 2020
